Communicate accurately, preserve records and understand whose interests the adjuster represents.
The call has a purpose
An adjuster gathers information for an insurer. Be accurate, but understand the scope of the request and avoid guessing about details, injuries or recovery.
Recorded statements
A request for a recorded statement deserves careful consideration. Whether a policy requires cooperation and how best to respond depends on who is asking and which coverage is involved.
Keep your own copy
Save emails, letters, claim numbers and notes of important conversations. Ask for significant positions or requests in writing when practical.
A careful next step
General information can help you ask better questions, but it cannot account for every fact, insurance policy or legal deadline. If you need advice, speak with qualified counsel about your circumstances.